Statutory right of withdrawal

 
Right of withdrawal

If customer is contracting as a consumer, he/she have the right to withdraw from the Contract, within 14 days, without giving any reason.

The withdrawal period will expire after 14 days from the day on which customer acquire, or a third party other than the carrier and indicated by him/her acquires, physical possession of the products or in case of multiple products in one order delivered separately, after 14 days from the day on which he/she acquire, or a third party other than the carrier indicated by he/she acquires, physical possession of the last good ordered in one order.

To exercise the right of withdrawal, customer may notify us at PFD ENORSIA of your decision to withdraw from this contract by an unequivocal statement (example: a letter sent by post or by taking part in a live

Web chat available on our website)

To meet the withdrawal deadline, it is sufficient for users to send communication concerning users exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If customers decide to withdraw from the Contract, PFD ENORSIA will return to you all payments received from customers, including delivery charges (except for any additional charges resulting from customers choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. In any event, customers will not incur any charges as result of such reimbursement. Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods back or you have provided evidence of having sent back the goods, whichever is the earliest.

Customer shall deliver the goods to the Courier arranged by us without undue delay and in any event not later than 14 days from the day on which communicate his/her withdrawal from the Contract to us. The deadline is met if customer deliver the goods before the period of 14 days has expired.

Return costs will be deducted from the refund price. However, any negative amount resulting from any such deduction will be borne by PFD ENORSIA.

Customers are only liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.

Contractual right of withdrawal

In addition to the statutory right to cancel for consumers, mentioned in Clause 15.1 above, we grant customers a period of 30 days from the date on which he/she receive the Shipping Confirmation to return the products (except those mentioned in Clause below, for which the right to cancel is excluded).

In case customer return the products within the contractual term of the right of withdrawal after the statutory period has expired, customer will only be reimbursed with the amount paid for said products. Delivery charges will not be reimbursed.

Return costs will be deducted from the refunded price. However, any negative amount resulting from any such deduction will be borne by PFD ENORSIA.

The customer may exercise his/her contractual right of withdrawal in accordance with the provision of Clause above. However, should the customer inform us about his/her intention of withdrawing from the Contract after the legal term for withdrawal, the customer shall, in any case, deliver the products to the Courier arranged by us within the 30-day term as from the Shipping Confirmation.

Common provisions

The customer shall not have the right to withdraw from the Contract when it is for the delivery of any of the following products:

          Customized items

          Sealed products those are not suitable for return due to hygiene or health reasons and were unsealed after delivery.

Customer’s right to cancel the Contract shall apply exclusively to the products that are returned in the same condition in which he/she received. No reimbursement will be made if the product has been used once it has been opened, for products that are not in the same condition as when they were delivered or if they have been damaged, so take care of the products(s) while in your possession. Please return the products using or including all their original packaging.

Upon cancellation, the respective products shall be returned by Courier arranged by us as follows:

•           Customers should contact us through a live webchat available on our website to arrange for the product to be collected at his/her home.

Customer should deliver the products to the Courier in its original packaging together with the “Return document” that must be printed and pasted in the package, and follow the directions on the "RETURNS" section of the website.

Destination for all returned goods will be London, UK (specified Address mentioned on the invoice attached with the Parcel).

If customer have bought any product as a guest, he/she may request returns by Courier by taking part in a live webchat available on our website.

After studying the article, we will inform customers of whether they have the right to reimbursement of the amounts paid. Delivery charges will be reimbursed when the right of withdrawal is exercised within the statutory period and all relevant products are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which users notified us of his/her intention to cancel.

Notwithstanding the foregoing, we may withhold reimbursement until we have received the products back or customers have supplied evidence of having sent back the products, whichever is the earliest. The refund will always be paid using the same payment means customers used to pay while doing purchase.

Customers will not assume any penalty for the exercise of his/her right of withdrawal nor will it entail for any responsibility or expense other than the direct cost of returning the products, which customers will have to assume. Therefore, in this case, PFD ENORSIAORSIA UK LTD. will be compensated in an amount equal to the direct cost of returning the products, which will be deducted from the total amount of the refund.

If customers have any questions, he/she can contact us through a live webchat available on our website.

Returns of defective products

If, the customer thinks that at the moment of delivery, the product is not as stipulated in the Contract, he/she must contact us through a live webchat available on our website, providing the product details and the damage sustained.

Customers must return the product giving it to the courier that we send to his/her location together with the “Return document” that must be printed and pasted in the package, and follow the directions on the “RETURNS” section of the website.

PFD ENORSIA will carefully examine the returned product and will notify customer by email within a reasonable period whether he/she have a right for a refund. The refund of the article shall take place as soon as possible and in all cases within 20 days from the date on which we send him/her an email confirming that the refund of the product is going ahead.

If a defect or damage is confirmed on the returned products, we will give customer a complete refund including the charges accrued of delivery and return. The refund will always be paid using the same payment modes customer used to pay for his/her purchase.

All rights recognized in current legislation shall be, in any case, safeguarded.

Returns of non-PFD ENORSIA products

Customers are responsible for checking the contents of any packages before return it to us.

We are not responsible for the care or return of the contents of any packages which are erroneously

returned to us (e.g. which included any products provided by other retailers) (“Erroneous Returns”).

We may (but are not required to) contact customers to inform that he/she has made an Erroneous Return.

We will store any Erroneous Returns which we receive for a period of 14 days from the date we receive them. If customers have not contacted us regarding the Erroneous Return within this time, we will presume that the relevant contents have been abandoned. We reserve the right to destroy any such Erroneous Returns without notice to customers.

Given the volume of returns we process, we do not promise that we will be able to locate all Erroneous

Returns we receive.

If we are able to locate an Erroneous Return, we will take reasonable measures to return the relevant contents to the customer.